Originally Posted by
Rawhide
If you're receiving these messages, I want to know about it. Please include the following information:
The exact error message
When it happened and how long it lasted.
If the alt site worked
The results from pinging www.giantitp.com and alt.giantitp.com
In Windows, you can get this by opening a command prompt (Start > Run > cmd, then press Enter), then typing "ping www.giantitp.com", press Enter, type "ping alt.giantitp.com", press Enter (both sans quotes)
The results of a traceroute (aka tracert) to www.giantitp.com and alt.giantitp.com
In Windows, you can get this by opening a command prompt (Start > Run > cmd, then press Enter), then typing "tracert www.giantitp.com", press Enter, type "tracert alt.giantitp.com", press Enter (both sans quotes)
For full troubleshooting purposes, it would also be really good if you could include your public IP address at the time, you can send this to me in a PM. You can get this by going to Google and typing in "my ip" (sans quotes).