Originally Posted by douglas
So they made a mistake. Yes, that means they should fix it. No, it does not automatically mean you should get to jump the queue ahead of other people who are in the same group as you were.
When you make a mistake, you fix it quickly. That is customer service.
This isn't brain surgery. You fix this problem by putting a book in an envelope and mailing it.
If there are so many other people that have had the exact same mistake happen to them that you can't do that...well, that's a sign of a much bigger problem, then, isn't it?