Now on to the games. We paid an outrageous amount to have a few games air-shipped over to sell at Gen Con. If you pre-ordered one of the games, we can give you a copy, but we cannot refund your shipping due to the cost we incurred in getting them here. Same deal - let us know before Tuesday (email@example.com), the 2nd or we won't be able to give you the game at the show.
Are the games available to people who didn't preorder, or is it a reservation thing?