Quote Originally Posted by Laserlight View Post
Economics 101: People Respond To Incentives.

It is absolutely astonishing how many people in business or government have zero grasp of this. It's as if they truly believe "I will write this rule, and POOF, everyone else will automatically, happily, completely comply with what I want" and it never occurs to them that maybe people will instead do what pays them most or gets some other benefit.

I was happy when I was in a technical sales job, where I usually got to ask the client questions about what he needed and then provide the best material to suit his application. And "best" generally included "the least expensive product that will do the job", because if i didn't offer it, the competition would.
It really is not complicated, if you want a specific behaviour displayed at work measure it and reward it (with money) fairly and consistently such that every time this behaviour is displayed money is added to a bonus.