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  1. - Top - End - #361
    Orc in the Playground
     
    DwarfClericGuy

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    Default Re: Dragon Tales and OOTS Game Status

    Quote Originally Posted by Warder View Post
    Got mine yesterday too, northern Europe. It would seem the USPS site is not very reliable for tracking.
    That's an understatement.
    But I did get my book in prime condition and that's what matters. Worth the wait too!
    Once you go scaly, you'll be back daily.

  2. - Top - End - #362
    Titan in the Playground
     
    BlackDragon

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    Default Re: Dragon Tales and OOTS Game Status

    Quote Originally Posted by Rad View Post
    I can't seem to receive an email answer from ookoodook. I know the chances of getting one here are thin, but that's what I'm left with now.
    What e-mail have you been sending these to? The one you *should* be using according to the news article is ship.manager@ookoodook.com. If you're using anything else, try that one!

  3. - Top - End - #363
    APE Games in the Playground
     
    apegamer's Avatar

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    Default Re: Dragon Tales and OOTS Game Status

    Quote Originally Posted by Rad View Post
    I can't seem to receive an email answer from ookoodook. I know the chances of getting one here are thin, but that's what I'm left with now.
    And it's not just a "is my book sent yet" kind of answer: I changed my address, got no response, then after a month got an email saying they were shipping the book to me at the wrong answer and to tell them if there were any problems. I replied right away and told them "Yes, there are problems. I sent you an email about me moving one month ago". That also went unanswered.
    To top it all off, I haven't just left from college; I've moved permanently to a different country and will not just get the book a couple of months later when I go back to school.
    So... what should I do?
    If you send an email to ship.manager@ookoodook.com, you should get a response promptly. If you've tried that and received nothing, then email me here in the forum privately with your email address.
    Owner of APE Games.

  4. - Top - End - #364
    Pixie in the Playground
     
    PaladinGuy

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    Default Re: Dragon Tales and OOTS Game Status

    Finally got my shipping email today. Wasn't sure if I would get one over here in Australia.

    And now I just have to wait.

  5. - Top - End - #365
    Pixie in the Playground
     
    OldWizardGuy

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    Default Re: Dragon Tales and OOTS Game Status

    A reference for other people in Italy:

    Finally got the book here this morning! Got the shipping mail right on the 1st of August, but it apparently got stuck at the Italian side of customs since the 13th, where they also added about 7€ of tools...but, hey, the important thing is that it arrived :)

    Oh, and clearly, the USPS tracking system still reports it as "Electronic Shipping Info Received, August 05, 2011", so really, don't give it much thought ;)
    Last edited by Kyle Lionheart; 2011-08-22 at 05:27 AM.

  6. - Top - End - #366
    Barbarian in the Playground
     
    RedWizardGuy

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    Default Re: Dragon Tales and OOTS Game Status

    A little bit of praise here.

    I received a copy 8/15 that had been badly mangled by the post office (4 major creases on the spine and several other dents on the cover). In fact it appears the postman folded it in half against the spine at least once. It can barely be opened.

    I sent an e-mail to customer service 8/16, received a shipping e-mail for a replacement book 8/18, and received my replacement book today (in excellent condition. So I’m very pleased with the way they handled the matter and am only waiting clarification on what they want done with the damaged copy.

    I am adding in my e-mail feedback to them that they might want to stamp their envelopes “Do not fold”, since apparently the postman won’t respect it otherwise(for the record it was the only thing in the box which will easily hold it without any need for folding).
    My current “Fantasy Fantasy” team (5 members allowed, only 1 from a world, series must be active): Jon Snow, Percy Jackson, Harry Dresden, Minmax, Belkar Bitterleaf. Back to 1/5ths Dinosaur mounted , dang it!

    Spoiler
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    (And yes, I know I'm playing the long odds on some of these!)

  7. - Top - End - #367
    Pixie in the Playground
     
    ElfPirate

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    Default Re: Dragon Tales and OOTS Game Status

    It's here, it's here, it's here!

    Took eight days to get here from Houston. Not actually very long, but it's been making me CRAZY.

  8. - Top - End - #368
    Bugbear in the Playground
     
    Flumph

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    Default Re: Dragon Tales and OOTS Game Status

    Has anyone in the UK received their book yet?
    Formerly known as Stu42.

    Beguiler beguilers beguiler beguilers beguile beguile beguiler beguilers.

  9. - Top - End - #369
    Barbarian in the Playground
     
    AssassinGuy

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    Default Re: Dragon Tales and OOTS Game Status

    Oots Book Get!

  10. - Top - End - #370
    Dwarf in the Playground
     
    M.A.D's Avatar

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    Default Re: Dragon Tales and OOTS Game Status

    Quote Originally Posted by Stu42 View Post
    Has anyone in the UK received their book yet?
    I have. I'm pretty sure yours would arrive soon
    "A good way to get a decent person to do something horrible is to convince them that they're not responsible for their actions" - Director Cedrik - OOTS #640

    "Geez! You give a guy a crown and it goes straight to his head!''
    _ "Where else would a crown go?"


  11. - Top - End - #371
    Barbarian in the Playground
     
    Ashtar's Avatar

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    Default Re: Dragon Tales and OOTS Game Status

    I received my books today in Switzerland! Of course, I had to pay the swiss idiotic *not made here* import tax on my books (27.05 CHF or 34.25 USD at the current rate), but I have them, my precious!

    Spoiler
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    Customs clearance processing complete
    August 23, 2011, 4:28 pm SWITZERLAND International Parcels Processed Through Sort Facility
    August 23, 2011, 1:47 pm SWITZERLAND Processed Through Sort Facility
    August 20, 2011, 1:42 pm ISC CHICAGO IL (USPS) Arrived at Sort Facility
    August 20, 2011, 1:42 pm ISC CHICAGO IL (USPS) Processed through Sort Facility
    August 18, 2011, 6:36 pm HOUSTON, TX 77201


    I hope that everyone who has books en route gets them cleared as fast as me. Thanks again to Ookoodook and the Giant for everything.

  12. - Top - End - #372
    Ogre in the Playground
     
    Surfing HalfOrc's Avatar

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    Default Re: Dragon Tales and OOTS Game Status

    Got mine here in Korea! USPS tracking actually worked for me, although only in two locations: Houston and Here.

    Much faster transit time than I expected, I ordered an OotS book once before, took over a month in transit...

    Now to the spoiler thread!
    Thanks to Ceika (X2), Yeril, Holammer and Dr. Bath for the Avatars!
    New Avatar, new form of self-destruction! Ceika is Beyond Awesome!

  13. - Top - End - #373
    Pixie in the Playground
     
    NecromancerGuy

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    Default Re: Dragon Tales and OOTS Game Status

    Has anyone else in New Zealand received their book yet? I was told mine had been shipped on the 10th of August (although the USPS webpage has never been updated to show that), and it's now 15 days later with no sign of it. Getting worried and wondering if any other kiwi's got theirs yet?

  14. - Top - End - #374
    Barbarian in the Playground
     
    Lira's Avatar

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    Default Re: Dragon Tales and OOTS Game Status

    For any Canadians waiting for their book and wondering about transit times, I thought I'd mention that it took 14 days for my book to go from Houston to the Greater Toronto Area.
    Credits to half-halfling for my adorable avatar.

    ...............................................

    Come visit the Discussion Thread Index II.
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  15. - Top - End - #375
    Orc in the Playground
     
    Zerg Cookie's Avatar

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    Default Re: Dragon Tales and OOTS Game Status

    Oh my god I'm holding a copy of SS&DT.
    This day is awesome for so many reasons
    Al'tair avatar by Nevitan
    Starcraft II Europe - Cookie 647

  16. - Top - End - #376
    Troll in the Playground
     
    Drolyt's Avatar

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    Default Re: Dragon Tales and OOTS Game Status

    I'd like to say that I've finally had a chance to read my book after getting back from vacation, and it was awesome. No dents or scratches either, it arrived in perfect condition. Good job everyone!

  17. - Top - End - #377
    Pixie in the Playground
     
    Grrw's Avatar

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    Default Re: Dragon Tales and OOTS Game Status

    got my book today..bent, spindled, mutilated..looks like someone was using it to practice tearing phone books in half...and NO card game, which is what supposedly caused all of the delay...I pre-ordered this in march

    pretty upset right now
    Last edited by Grrw; 2011-08-27 at 02:56 PM. Reason: more info
    Gnoll by Threeshades

  18. - Top - End - #378
    APE Games in the Playground
     
    apegamer's Avatar

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    Default Re: Dragon Tales and OOTS Game Status

    Quote Originally Posted by Grrw View Post
    got my book today..bent, spindled, mutilated..looks like someone was using it to practice tearing phone books in half...and NO card game, which is what supposedly caused all of the delay...I pre-ordered this in march

    pretty upset right now
    Per our email exchange, we'll get a new book out in the mail. Also, we don't have the game in our warehouse yet. We actually expect the shipment tomorrow, and then we'll get busy shipping them out.
    Last edited by apegamer; 2011-08-28 at 03:56 PM.
    Owner of APE Games.

  19. - Top - End - #379
    Pixie in the Playground
     
    Grrw's Avatar

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    Default Re: Dragon Tales and OOTS Game Status

    ok, cool, thanks!

    I know the damage wasnt your fault, its just the compounding of circumstances (again,most beyond your control) that led to the whole thing that frustrates me. I was really excited to get it in the mail, but then pretty taken aback when I opened it. Right now my wife has the digital camera, but ill send you a pic when she gets back.


    in the future, you might want to ship them in boxes, and charge higher shipping? id have paid for it, others might not tho...
    Gnoll by Threeshades

  20. - Top - End - #380
    Ogre in the Playground
     
    FujinAkari's Avatar

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    Default Re: Dragon Tales and OOTS Game Status

    Quote Originally Posted by Grrw View Post
    got my book today..bent, spindled, mutilated..looks like someone was using it to practice tearing phone books in half...and NO card game, which is what supposedly caused all of the delay...I pre-ordered this in march

    pretty upset right now
    I feel your pain man, I got an order from Amazon earlier this week and it didn't have Skyward Sword either... it really irks me when things that haven't been released yet aren't included in my shipments.

    Sucks that the postal service ate your book though, hopefully you live closish and will have a replacement before long!
    Last edited by FujinAkari; 2011-08-28 at 04:11 PM.
    Official Incense Aroma Specialist for the Vaarsuvius Fan Club!

    English isn't my primary language, so please let me know if something I'm saying doesn't make sense!
    Quote Originally Posted by The Giant View Post
    Thank you, FujinAkari.
    Continuation of ThePhantasm's awesometacular post

  21. - Top - End - #381
    Pixie in the Playground
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    Default Re: Dragon Tales and OOTS Game Status

    Quote Originally Posted by apegamer View Post
    Per our email exchange, we'll get a new book out in the mail. Also, we don't have the game in our warehouse yet. We actually expect the shipment tomorrow, and then we'll get busy shipping them out.
    I'm confused, but hopeful. Does this mean those of us who ordered, say, the book and the expansion can look forward to a good week?

  22. - Top - End - #382
    Giant in the Playground Administrator
     
    The Giant's Avatar

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    Default Re: Dragon Tales and OOTS Game Status

    Quote Originally Posted by Grrw View Post
    in the future, you might want to ship them in boxes, and charge higher shipping? id have paid for it, others might not tho...
    Yeah, it's a real balancing act. I mean, a look back at some of the earlier threads will show a LOT of people angry about what Ook already needs to charge in shipping. It's a fine line between keeping most people happy with the cost and having to replace some books, and angering some people about the cost but not replacing any. The catch is, if the people are angry enough about the shipping cost, they won't order at all. I think therefore we probably need to err on the side of keeping costs down and then replacing the handful of books that do get damaged.

    That said, I think a "DO NOT FOLD" stamp would be a fantastic (and relatively cheap) investment.

    I'm glad to see that they were able to get everything squared away quickly for you, though.
    Rich Burlew


    Hey look! Licensed Order of the Stick gaming minis from Morland Miniatures

  23. - Top - End - #383
    Bugbear in the Playground
     
    PaladinGuy

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    Default Re: Dragon Tales and OOTS Game Status

    Quote Originally Posted by apegamer View Post
    Per our email exchange, we'll get a new book out in the mail. Also, we don't have the game in our warehouse yet. We actually expect the shipment tomorrow, and then we'll get busy shipping them out.
    Quote Originally Posted by TheThroknor View Post
    I'm confused, but hopeful. Does this mean those of us who ordered, say, the book and the expansion can look forward to a good week?
    Aye, this. I ordered the Deluxe game...should I be expecting an e-mail soon? Cause that'd make my day.
    Last edited by Gullintanni; 2011-08-29 at 07:20 AM.

  24. - Top - End - #384
    Orc in the Playground
     
    silversaraph's Avatar

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    Default Re: Dragon Tales and OOTS Game Status

    What qualifies for a replacement book? I posted pics in my last post showing the gashes, but I'm waiting for the shipping situation to cool down a bit before getting involved in the customer service.

    Thanks
    Quote Originally Posted by silversaraph View Post
    And then the reverse-reverse happens. And then the universe implodes and creates a gigantic black hole. The end.
    Spoiler
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    Yes, I really quoted myself and put it in my signature. You can't honestly say you never thought something you said was so awesome you wanted to make it into a quote and put it in your signature, can you?

    Spoiler
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    Okay, maybe you can.


    Why did I buy Teleporking.com? I have no idea. Am I rich yet?

  25. - Top - End - #385
    Titan in the Playground
     
    Kurald Galain's Avatar

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    Default Re: Dragon Tales and OOTS Game Status

    Well, I received my books this weekend, too, and in good shape.

    However, with these long delivery times, I think I'm unlikely to order anything from Ookoodook in the future.
    Crystal Shard Studios - classy freeware games!

    Utility Belt wizard (Batman 4E-style) * Chocolate!

  26. - Top - End - #386
    Troll in the Playground
     
    Drolyt's Avatar

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    Default Re: Dragon Tales and OOTS Game Status

    Quote Originally Posted by Kurald Galain View Post
    Well, I received my books this weekend, too, and in good shape.

    However, with these long delivery times, I think I'm unlikely to order anything from Ookoodook in the future.
    Delivery is actually quite quick, in the past when I've ordered books I've gotten them within the week. It was the delays in the preorder that caused the books to take so long.

  27. - Top - End - #387
    Titan in the Playground
     
    BlackDragon

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    Default Re: Dragon Tales and OOTS Game Status

    Yeah, I'd agree...once the book actually shipped it arrived in less than a week for me!

  28. - Top - End - #388
    Orc in the Playground
     
    Joerg's Avatar

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    Default Re: Dragon Tales and OOTS Game Status

    Today, I've finally received the long-awaited letter from the customs office (29 days after the package was posted). Unfortunately, the opening hours of the office mean that I won't get the book earlier than next Monday. Oh well, I've waited this long, another week won't matter that much.

    By the way, the umlauts in my name are not just missing in the notification mail, they are also missing in the actual address on the package. But I'm still glad I didn't mail Ookoodook to correct it, as that would have taken several weeks longer apparently.

  29. - Top - End - #389
    Dwarf in the Playground
     
    SamuraiGuy

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    Default Re: Dragon Tales and OOTS Game Status

    I had more luck.
    Delivery took 10 days (including weekend), directly to my mailbox, no customs, no trouble.

  30. - Top - End - #390
    Pixie in the Playground
     
    BlueKnightGuy

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    Nov 2006

    Default Re: Dragon Tales and OOTS Game Status

    I got my shipping confirmation email today, which includes the Shortening, so the rest are going out.

    I won the WW Game Discworld I (Dei in Machina) by selling sausages ina bun to more than 50% of the surviving player, I showed myself as a cunning, greedy and worthy CMOT Dibbler and all I got is this lousy signature line.

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