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  1. - Top - End - #1141
    Ogre in the Playground
     
    WolfInSheepsClothing

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    Default Re: The Post-Kickstarter Discussion Thread: Bask in the Afterglow

    Does anybody know what

    Payment of charges - Item being held, addressee being notified

    means? Do i have to go to the post office or something?

  2. - Top - End - #1142
    Ogre in the Playground
     
    RMS Oceanic's Avatar

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    Default Re: The Post-Kickstarter Discussion Thread: Bask in the Afterglow

    It sounds like they've decided you have to pay customs duty. It happens from time to time.
    "They couldn't know that the points from the mainline to the siding were frozen, and the signal should have been set at 'DANGER', but snow had forced it down."
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    Pixar Fanboy of the Hinjo Fanclub

    Quote Originally Posted by Hallavast View Post
    Ya know? I think I'd about kill Rowling if she wasn't holding me hostage with that last book of hers...

  3. - Top - End - #1143
    Titan in the Playground
     
    BlackDragon

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    Default Re: The Post-Kickstarter Discussion Thread: Bask in the Afterglow

    There shouldn't be an additional customs charge for printed material, but if the package is not clearly labelled as such, they might be imposing a charge because they're not sure what's in it. Worth checking that with them when you get to the post office.

  4. - Top - End - #1144
    Giant in the Playground Administrator
     
    The Giant's Avatar

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    Default Re: The Post-Kickstarter Discussion Thread: Bask in the Afterglow

    "Electronic Shipping Info Received" means that the post office has assigned a tracking number to the package through Ookoodook's shipping software, but has not actually received the package and put it into their system. This sometimes happens because Ookoodook fills out all the labels on Thursday, emails everyone, and then brings the boxes to the post office Friday or Saturday morning.

    If it lasts for more than a day or two, though, it just means that the package DID get to the post office, and they didn't scan it in correctly. Chances are, the package is en route and just won't get updated on the tracking because the post office messed up.

    ---------------

    As far as "Payment of charges - item being held," goes, yeah, it sounds like your country has decided to charge an import tax on it. In many places, books are exempt from this tax, but we've been getting a lot of reports of it anyway. You may be able to argue the case by explaining that they're books.
    Rich Burlew


    Hey look! Licensed Order of the Stick gaming minis from Morland Miniatures

  5. - Top - End - #1145
    Pixie in the Playground
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    Default Re: The Post-Kickstarter Discussion Thread: Bask in the Afterglow

    My "PRINT ONLY SPECIAL" arrived here (reasonably close to the southern most end of Africa i.e. Johannesburg) safely sometime last week.

    Thanks to the Giant for that and also for the extra goodies that were sent with it.

  6. - Top - End - #1146
    Bugbear in the Playground
     
    onthetown's Avatar

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    Default Re: The Post-Kickstarter Discussion Thread: Bask in the Afterglow

    Thanks Giant!

    I went to the post office to ask if my package had made its way there... When I got home, it was in my mailbox. Totally worth the wait.

    I'm currently running around the house shrieking about the coloring book, and my mom wants to help me color it later.
    Avatar by the awesome starwoof
    The poster formerly known as Riyoukaze.
    I am agile, like orange.
    onthetown

  7. - Top - End - #1147
    Dwarf in the Playground
     
    RangerGuy

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    cool Re: The Post-Kickstarter Discussion Thread: Bask in the Afterglow

    My package arrived today here in Brazil! Hooray!

    I almost wish i had kids just to see their reaction to this coloring book - it is a very well thought product Giant.

    Everything i received was worth every penny - makes me wish i had more money back then on kickstarter!

    But now that everthing is back on print, maybe i can buy them as money comes by

  8. - Top - End - #1148
    Firbolg in the Playground
     
    Kobold-Bard's Avatar

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    Default Re: The Post-Kickstarter Discussion Thread: Bask in the Afterglow

    I think mine has arrived (I have a missed delivery note from Parcel Force, and I'm not expecting anything else), but I haven't had an email about it being shipped.

    Has anyone else had that?
    Quote Originally Posted by onthetown View Post
    ...

    I'm currently running around the house shrieking about the coloring book, and my mom wants to help me color it later.
    You can run, shriek & type all at the same time? That's impressive.
    Last edited by Kobold-Bard; 2012-07-17 at 11:52 AM.
    Zenithbold-Bard by Lord Raziere | Backer #121 of the Giantitp Kickstarter | My homebrew
    Quote Originally Posted by OverlordJ View Post
    New law: Obey me or you'll be crushed by a MOUNTAIN.

  9. - Top - End - #1149
    Bugbear in the Playground
     
    onthetown's Avatar

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    Default Re: The Post-Kickstarter Discussion Thread: Bask in the Afterglow

    Quote Originally Posted by Kobold-Bard View Post
    I think mine has arrived (I have a missed delivery note from Parcel Force, and I'm not expecting anything else), but I haven't had an email about it being shipped.

    Has anyone else had that?

    You can run, shriek & type all at the same time? That's impressive.
    The package grants a +15 bonus on all Multitask skill checks upon receiving it.
    Avatar by the awesome starwoof
    The poster formerly known as Riyoukaze.
    I am agile, like orange.
    onthetown

  10. - Top - End - #1150
    Pixie in the Playground
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    Default Re: The Post-Kickstarter Discussion Thread: Bask in the Afterglow

    My parcel from kickstarter arrived with me in the UK yesterday. I originally guessed it would get here sometime in May, so July is pretty good going given my usual error in predicting things.

    I just wanted to say "Thank you Rich", especially for the colouring book. Will be colouring it in with my eight year old daughter...

    Must be time for the next book soon-ish though right?

  11. - Top - End - #1151
    Pixie in the Playground
     
    AssassinGuy

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    Default Re: The Post-Kickstarter Discussion Thread: Bask in the Afterglow

    Parcel with three only-print autographed books arrived yesterday (Finland), was absolutely awesome to find that autographs were not the only hand drawn things on the first opening!

    Really appreciate what effort Rich´s putting on this, big thanks from someone who´s been daily checking website for new comic since comic ~#80.

    P.S. Kids will for sure love coloring book, think will hold onto it for older son´s birthday.

  12. - Top - End - #1152
    Pixie in the Playground
     
    jsuarezcasana's Avatar

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    Default Re: The Post-Kickstarter Discussion Thread: Bask in the Afterglow

    War and XP unsigned just arrived on Australia, I really do appreacite the extra freebies.
    Also, my daughter, despite not knowing about OOTS just loved the coloring book, she just did Varsavious (picked "she" ) and thog

  13. - Top - End - #1153
    Firbolg in the Playground
     
    Kobold-Bard's Avatar

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    Default Re: The Post-Kickstarter Discussion Thread: Bask in the Afterglow

    Quote Originally Posted by Kobold-Bard View Post
    I think mine has arrived (I have a missed delivery note from Parcel Force, and I'm not expecting anything else), but I haven't had an email about it being shipped.

    ...
    So as it turns out this was my Kickstarter stuff, I can now tell others to just be patient with the smug satisfaction of knowing mine has already arrived. I got Durkon, Thog & Belkar doodled in my books. Thanks very much Giant & assorted unknown others who helped along the way.

    Random tangent: I usually think of as a she, but she looked more masculine as line art in the colouring book. Maybe it's just me.
    Last edited by Kobold-Bard; 2012-07-19 at 11:02 AM.
    Zenithbold-Bard by Lord Raziere | Backer #121 of the Giantitp Kickstarter | My homebrew
    Quote Originally Posted by OverlordJ View Post
    New law: Obey me or you'll be crushed by a MOUNTAIN.

  14. - Top - End - #1154
    Orc in the Playground
     
    DwarfClericGuy

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    Default Re: The Post-Kickstarter Discussion Thread: Bask in the Afterglow

    I just picked up my War and XP from the post office yesterday. Yay!
    My OotS book collection is now complete

    Only drawback was the danish customs. They added $10 tax to the book and danish mail charged around $30 for the handling. Bastards!


    The "I participated" patch is freaking sweet!
    I will probably take me a few days to figure out what to stick it on to.
    Once you go scaly, you'll be back daily.

  15. - Top - End - #1155
    Ogre in the Playground
     
    SolithKnightGuy

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    Default Re: The Post-Kickstarter Discussion Thread: Bask in the Afterglow

    Every time I read this I get jealous. Why did I order the game expansion, why O why.

    On the other hand anticipation is so much fun and I allready made my friends jealous because I get so much Oots Stuff
    “Beware the Jabberwock, my son!
    The jaws that bite, the claws that catch!
    Beware the Jubjub bird, and shun
    The frumious Bandersnatch!”

    Lewis Carroll

  16. - Top - End - #1156
    Pixie in the Playground
     
    tomorrowboy's Avatar

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    Default Re: The Post-Kickstarter Discussion Thread: Bask in the Afterglow

    Quote Originally Posted by Tundar View Post
    I just picked up my War and XP from the post office yesterday. Yay!
    My OotS book collection is now complete

    Only drawback was the danish customs. They added $10 tax to the book and danish mail charged around $30 for the handling. Bastards!


    The "I participated" patch is freaking sweet!
    I will probably take me a few days to figure out what to stick it on to.
    $30!? How did they justify that?

  17. - Top - End - #1157
    Orc in the Playground
     
    DwarfClericGuy

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    Default Re: The Post-Kickstarter Discussion Thread: Bask in the Afterglow

    Quote Originally Posted by tomorrowboy View Post
    $30!? How did they justify that?
    Oops, it was "just" $25.
    That's the standard rate our national postal is charging for handling tax and vat on non EU goods through customs.
    Once you go scaly, you'll be back daily.

  18. - Top - End - #1158
    Orc in the Playground
     
    Azukar's Avatar

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    Default Re: The Post-Kickstarter Discussion Thread: Bask in the Afterglow

    Well, the reward packs are arriving in Australia - my book + assorted knick-knacks package arrived the other day!

    Roy is, even as we speak, guarding the unpaid water bill on my fridge (in lieu of the shopping list).
    --

    Meta Knight avatar courtesy of Connor DarkDart.

  19. - Top - End - #1159
    Ogre in the Playground
     
    HalflingRangerGuy

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    Default Re: The Post-Kickstarter Discussion Thread: Bask in the Afterglow

    Quote Originally Posted by Tundar View Post
    I just picked up my War and XP from the post office yesterday. Yay!
    My OotS book collection is now complete

    Only drawback was the danish customs. They added $10 tax to the book and danish mail charged around $30 for the handling. Bastards!


    The "I participated" patch is freaking sweet!
    I will probably take me a few days to figure out what to stick it on to.
    I'm glad customs didn't find mine all that interesting.

  20. - Top - End - #1160
    Ogre in the Playground
     
    Kobold

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    Default Re: The Post-Kickstarter Discussion Thread: Bask in the Afterglow

    My package reached me (in New Zealand) on Friday. It was just what I needed to end the week on a high note.

    Thank you to Rich and all concerned. And a cheer for the NZ customs, biosecurity and postal services, all of whom heroically refrained from either delaying the delivery or charging me for it.
    Spoiler
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    Quote Originally Posted by warrl View Post
    "They didn't change the alignment system, they just augmented its inherent weaknesses and limitations with a few gaping holes."
    "Fairy tales do not tell children that dragons exist. Children already know that dragons exist. Fairy tales tell children that dragons can be killed." - G K Chesterton


  21. - Top - End - #1161
    Pixie in the Playground
     
    SwashbucklerGuy

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    Default Re: The Post-Kickstarter Discussion Thread: Bask in the Afterglow

    Quote Originally Posted by tomorrowboy View Post
    $30!? How did they justify that?
    Oh my someone isn't from around here. The post office or customs people just slap it on as a minimum handling fee. It gets annoying really fast.

  22. - Top - End - #1162
    Pixie in the Playground
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    Default Re: The Post-Kickstarter Discussion Thread: Bask in the Afterglow

    Just received a shipping e-mail from Ook, but the "tracking code" mentions that the package was delivered in May. I'm in Australia, and from what I've read international orders don't actually have tracking?

    I assume that this is one of those "administration errors" - glad to hear that other Aussies have received theirs, and I'll just be patient and see if mine doesn't arrive soon, rather than hassling the good folks at Ook about it. The time they spend replying back to me could be spent packing and sending another fan's swag!

  23. - Top - End - #1163
    Pixie in the Playground
     
    tomorrowboy's Avatar

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    Default Re: The Post-Kickstarter Discussion Thread: Bask in the Afterglow

    Quote Originally Posted by zzyss View Post
    Just received a shipping e-mail from Ook, but the "tracking code" mentions that the package was delivered in May. I'm in Australia, and from what I've read international orders don't actually have tracking?

    I assume that this is one of those "administration errors" - glad to hear that other Aussies have received theirs, and I'll just be patient and see if mine doesn't arrive soon, rather than hassling the good folks at Ook about it. The time they spend replying back to me could be spent packing and sending another fan's swag!
    The email you got probably says that your package isn't being sent until tomorrow. Check the email, try the code again, and see if it's still a problem.

  24. - Top - End - #1164
    Giant in the Playground Administrator
     
    The Giant's Avatar

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    Default Re: The Post-Kickstarter Discussion Thread: Bask in the Afterglow

    USPS recycles tracking codes, so it won't register properly until the package physically goes into the mail.

    Or, sometimes, the USPS screws up and forgets to scan a package, in which case the tracking code is pretty useless. But the package still gets where it's going.
    Rich Burlew


    Hey look! Licensed Order of the Stick gaming minis from Morland Miniatures

  25. - Top - End - #1165
    Pixie in the Playground
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    Default Re: The Post-Kickstarter Discussion Thread: Bask in the Afterglow

    Quote Originally Posted by tomorrowboy View Post
    The email you got probably says that your package isn't being sent until tomorrow. Check the email, try the code again, and see if it's still a problem.
    Ah, the date of "tomorrow" according to Ook is actually "today" for me because I'm in the GMT+10 timezone :-P

    Thanks! (and also to Rich for additional info)
    Last edited by zzyss; 2012-07-25 at 01:20 AM.

  26. - Top - End - #1166
    Troll in the Playground
     
    Forbiddenwar's Avatar

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    Default Re: The Post-Kickstarter Discussion Thread: Bask in the Afterglow

    Just wanted to express my heartfelt thanks for the forum upgrades. It is VERY appreciated.

  27. - Top - End - #1167
    Halfling in the Playground
     
    ClericGuy

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    Default Re: The Post-Kickstarter Discussion Thread: Bask in the Afterglow

    I received only part of my $139 package: No magnet, no stickers, no pad, no coloring book and, worst of all, no Dungeon Crawling Fools. What I did receive was damaged, each book torn at the spine. I saw in the update that the time to e-mail Rich with issues is forthcoming, so I hope this is soon.

  28. - Top - End - #1168
    Bugbear in the Playground
     
    MindFlayer

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    Default Re: The Post-Kickstarter Discussion Thread: Bask in the Afterglow

    Quote Originally Posted by Niveus Candidus View Post
    I received only part of my $139 package: No magnet, no stickers, no pad, no coloring book and, worst of all, no Dungeon Crawling Fools. What I did receive was damaged, each book torn at the spine. I saw in the update that the time to e-mail Rich with issues is forthcoming, so I hope this is soon.
    Was the envelope damaged and repaired with tape? Sounds like your package had an ill-considered one-night stand with some postal machinery, during which the envelope got ripped and some of the contents fell out and/or were damaged.

    I would let Rich know immediately. The request to hold off on emails was addressed to people who haven't received their package yet, because not all of the packages have been shipped. I'm pretty sure it doesn't apply to people who've received a damaged package.

  29. - Top - End - #1169
    Giant in the Playground Administrator
     
    The Giant's Avatar

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    Default Re: The Post-Kickstarter Discussion Thread: Bask in the Afterglow

    Yeah, message me on Kickstarter about that now. Maybe snap a picture of the damaged books, and we can send you a new package right away.
    Rich Burlew


    Hey look! Licensed Order of the Stick gaming minis from Morland Miniatures

  30. - Top - End - #1170
    Bugbear in the Playground
     
    Mordae's Avatar

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    Default Re: The Post-Kickstarter Discussion Thread: Bask in the Afterglow

    If Full Color Sets are starting to arrive, The Whole Story must be getting close! Maybe I'll be lucky enough to get mine before I go on vacation... to GenCon...
    Pinky splint. Typing slowed through mid-July.
    I'm from the Government. We're here to help!
    2nd Age Elven Warrior by Vrythas. Elves are not pansies!

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