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  1. - Top - End - #151
    Bugbear in the Playground
     
    Crispy Dave's Avatar

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    Default Re: Ordering Issues from APE Games

    just now when I went to order the scratch and dent version of On the origen of the pcs at the end of my order I had both the scratch dent and the new version on my invoice so I sent a email to ape and im waiting for a repy
    PM me for computer hardware advice/help.
    thanks to Simius for the awesome avatar
    cookies drawn by Ceika

  2. - Top - End - #152
    Pixie in the Playground
     
    DruidGirl

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    Post Re: SoD availability

    I have obtained information regarding your interest in the availability of OOTS: Start of Darkness.

    It is temporarily out of stock, but the book is being reprinted, and we expect it to be back in stock in early February.

    An alternative to waiting is tht you can purchase a scratch and dent copy, which is available now. Please check out the Scratch and Dent section in the store at APE Games.com for more choices.

    http://apegames.com/Merchant2/mercha...tegory_Code=SD


    If I can provide further assistance, please do not hesitate to let me know.

    Amy Pike
    Ookoodook Shipping Manager
    APE Games Customer Service Manager
    ship.manager@ookoodook.com

  3. - Top - End - #153
    Pixie in the Playground
     
    DruidGirl

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    Post Re: Ordering Issues from APE Games

    Crispydave,

    I show by now that you should have received an email reply, but I also want to reassure you that the error has been corrected. Your order will ship out today and only includes the scratch and dent copy.

    I apologize for any delay in getting back to you about your question.


    If I can provide further assistance, please do not hesitate to let me know.

    Amy Pike
    Ookoodook Shipping Manager
    APE Games Customer Service Manager
    ship.manager@ookoodook.com

  4. - Top - End - #154
    Bugbear in the Playground
     
    Crispy Dave's Avatar

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    Default Re: Ordering Issues from APE Games

    thanks so much ape games rocks most other companies wouldov said some bull like give it to a friend its too late to do anything
    PM me for computer hardware advice/help.
    thanks to Simius for the awesome avatar
    cookies drawn by Ceika

  5. - Top - End - #155
    Pixie in the Playground
     
    DruidGirl

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    Post Re: SoD availability

    I just wanted to let everyone know that Start of Darkness is back in stock. Order away!

    You can still also purchase a scratch and dent copy while they last. Please check out the Scratch and Dent section in the store at APE Games.com for more choices if interested.

    http://apegames.com/Merchant2/mercha...tegory_Code=SD


    If I can provide further assistance, please do not hesitate to let me know.

    Amy Pike
    Ookoodook Shipping Manager
    APE Games Customer Service Manager
    ship.manager@ookoodook.com

  6. - Top - End - #156
    Ettin in the Playground
     
    Haruki-kun's Avatar

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    Default Re: Ordering Issues from APE Games

    Excuse me.... I ordered Start of Darkness a long time ago and it never came. What should I do about it?

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    He is... the most interesting Angel in the world.
    "I don't always keep spreadsheets over crazy voting patterns on the first day. But when I do, I'm the one running the game."


    ~Credit to Skippy for second line.

  7. - Top - End - #157
    Pixie in the Playground
     
    DruidGirl

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    Post Re: Ordering Issues from APE Games

    I apologize for the delay in getting an answer to you, but we are just returning from the holiday weekend here in the US.

    The easiest way for me to investigate why you have not received your order is for you to email me with the name that was used to place the order. Other information (the order #, date of order, your address) may be helpful in determining what has happened.

    I can look into things and have a reply (with what I know as I start the inquiry) to you within 24 hours of receiving the information about your order.

    Please email me at the address below and provide your name as it appeared on the order.
    Last edited by APEGames Help; 2008-07-07 at 01:24 PM.


    If I can provide further assistance, please do not hesitate to let me know.

    Amy Pike
    Ookoodook Shipping Manager
    APE Games Customer Service Manager
    ship.manager@ookoodook.com

  8. - Top - End - #158
    Pixie in the Playground
     
    EvilClericGuy

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    Default Re: Ordering Issues from APE Games

    What payment options are available? i live in australia and my mum wont use her credit card even if i give her the money so is there a money order option? thanks, email me at joeliejubba_AKA_pop-n-fresh@hotmail.com



    I Prepared Explosive Runes This Morning



    BOOM

  9. - Top - End - #159
    Pixie in the Playground
     
    DruidGirl

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    Post Re: Ordering Issues from APE Games

    I have also emailed you at the address provided, but wanted to post the information for others who may have the same question.

    Unfortunately at this time we only accept credit cards or PayPal payments.


    If I can provide further assistance, please do not hesitate to let me know.

    Amy Pike
    Ookoodook Shipping Manager
    APE Games Customer Service Manager
    ship.manager@ookoodook.com

  10. - Top - End - #160
    Pixie in the Playground
     
    Griffon

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    Default Re: Ordering Issues from APE Games

    Not sure if this is the right place to ask this....

    I pre-ordered War & XPs in late July, and was billed for it. Will it be shipping soon? (Along with my Elan magnet?)

    Thanks,

    Tistur

  11. - Top - End - #161
    Pixie in the Playground
     
    DruidGirl

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    Post Re: Ordering Issues from APE Games

    War and XPs is still in pre-order status. The books and magnets are scheduled to arrive soon, so shipment of pre-orders will happen as soon as they are here in the warehouse at APE Games.

    You can also watch for an announcement to be made on the APE Games home page or GITP once we receive the books and begin shipping. You will also receive an email showing the date your book ships.

    I appreciate your wanting to stay informed, and if I can provide further assistance or information, please do not hesitate to let me know.
    _____________________________

    Amy Pike
    APE Games Shipping Department
    APEGames@sbcglobal.net
    Last edited by APEGames Help; 2008-08-22 at 11:57 AM.

  12. - Top - End - #162
    Barbarian in the Playground
     
    Yoritomo Himeko's Avatar

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    Default Re: Ordering Issues from APE Games

    Quote Originally Posted by APEGames Help View Post
    War and XPs is still in pre-order status. The books and magnets are scheduled to arrive soon, so shipment of pre-orders will happen as soon as they are here in the warehouse at APE Games.

    You can also watch for an announcement to be made on the APE Games home page or GITP once we receive the books and begin shipping. You will also receive an email showing the date your book ships.

    I appreciate your wanting to stay informed, and if I can provide further assistance or information, please do not hesitate to let me know.
    _____________________________

    Amy Pike
    APE Games Shipping Department
    APEGames@sbcglobal.net
    Thank you, Amy, for keeping us up to date on War and XPs.
    Here are two good sites for Dragon Cave dragons.
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    http://dusk.datavibe.net/draco/index.php
    http://www.sotidragon.net/

    You just put your dragons on there and they'll get the clicks you need. And you can also click other people's dragons as well. I hope this helps.

  13. - Top - End - #163
    Dwarf in the Playground
     
    BardGuy

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    Default Re: Ordering Issues from APE Games

    I received my pre-order on Tuesday. Thanks, APE! Thanks, Rich! Thanks, Mom!

  14. - Top - End - #164
    Pixie in the Playground
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    Default Re: Ordering Issues from APE Games

    I just thought I'd mention: ordered from APE all five books currently available. I was a little nervous because of the problems I kept reading about.

    No problems whatsoever. Books arrived last week, well-packaged, every book in pristine condition. And I ordered from Canada, so it did have to go through customs.

    So, thanks to Giant and APE. Reading through them again now!

    --IndyPendant.

  15. - Top - End - #165
    Bugbear in the Playground
     
    chilepepper's Avatar

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    Default Re: Ordering Issues from APE Games

    I ordered Start of Darkness on the tail end of your post hurricane power outage. I just received the book in pristine condition, as I did On the Origin of PCs last year. APE Games seems to have recovered quickly from the wrath of nature. Thank you very much.
    <--- Avatar made by bayar
    High Ref, OOtS Arena

  16. - Top - End - #166
    Pixie in the Playground
     
    ElfRogueGirl

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    Default Re: Ordering Issues from APE Games

    Heya, I placed order# 16908 and received confirmation a week ago, but have not heard anything since. Is there a tracking number I could get?

  17. - Top - End - #167
    Pixie in the Playground
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    confused Re: Ordering Issues from APE Games

    Hi! I don't have an issue (yet) but I am kinda worried.
    I placed order #17003 on the 21st of october and still didn't get the tracking number. This order is going to be a present to my friend and that's the reason why I am worried. Please could you tell me how long it is going to take you to handle the order to USPS guys?

    Thanks!!!

  18. - Top - End - #168
    Pixie in the Playground
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    smile Re: Ordering Issues from APE Games

    I already got a reply! Wow, it was really quick

  19. - Top - End - #169
    Pixie in the Playground
     
    Kobold

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    Default Re: Ordering Issues from APE Games

    I'm concerned on if I'll ever see my copy of War & XPs, I placed the order on August 1rst so I'm also looking forward to adding the magnet to my collection.

    However I recieved a shipping notice on 8/30 with a tracking number link that when followed, the post office shows they never recieved this package.

    Add the fact that ten e-mails later and still no responce from APE, and I'm more than a little concerned.

    Any help would be appreciated.
    Last edited by jazzjr; 2008-11-01 at 10:02 AM.

  20. - Top - End - #170
    Pixie in the Playground
     
    Kobold

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    Default Re: Ordering Issues from APE Games

    Finally got an e-mail back, problems solved. These guys are great.

  21. - Top - End - #171
    Pixie in the Playground
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    Default Re: Ordering Issues from APE Games

    Dear APE Games! I placed my order #16419 on 09/04/2008, get an e-mail with confirmation, and... That's all what I've got. USPS tracker says, that they are still waiting for this package. I've sent you 3 mails, but there was no reaction at all. Please, explain me, what the problem is?
    Last edited by oots-rus; 2008-11-13 at 07:34 AM.
    Dirty little bastard, y'know.

  22. - Top - End - #172
    Pixie in the Playground
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    Default Re: Ordering Issues from APE Games

    HEELOOOUU!!! Do someone from APE Games read this thread, or what?
    Dirty little bastard, y'know.

  23. - Top - End - #173
    Pixie in the Playground
     
    DruidGirl

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    Post Re: Ordering Issues from APE Games

    oots-rus,
    I wanted to let you know that we have filed an inquiry with USPS now that the time they require for lost packages has passed. (an email with that information was sent to you in October, but if you did not receive it let me know.)

    I have also emailed you to let you know the current status of your order with us. If there are further questions, please do not hesitate to email me.


    If I can provide further assistance, please do not hesitate to let me know.

    Amy Pike
    Ookoodook Shipping Manager
    APE Games Customer Service Manager
    ship.manager@ookoodook.com

  24. - Top - End - #174
    Orc in the Playground
     
    rollfrenzy's Avatar

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    Default Re: Ordering Issues from APE Games

    Is there a solid release date for the OOTS: The Shortening? ookoodook.com has it listed as June, but there isn't much June left.
    Quote Originally Posted by Amotis View Post
    "Hands in, lets-all-be-heroes on three."

    After a long break, I am back and forget who was nice enough to create the zombie ninja avatar for me. If you did it, or know who did, PM me so I can give proper credit.

  25. - Top - End - #175
    APE Games in the Playground
     
    apegamer's Avatar

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    Default Re: Ordering Issues from APE Games

    Quote Originally Posted by rollfrenzy View Post
    Is there a solid release date for the OOTS: The Shortening? ookoodook.com has it listed as June, but there isn't much June left.
    The book hasn't arrived in the warehouse yet. We'll be at Origins for a week starting in just a couple hours, so it's not looking good for orders to get out before the end of June, even if they do arrive.

    Sorry.
    Owner of APE Games.

  26. - Top - End - #176
    Pixie in the Playground
     
    BlackDragon

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    Apr 2007

    Default Re: Ordering Issues from APE Games

    I have sent three e-mails over at ookoodook.com and have not heard a reply at all. I ordered Snips, and snails, and dragon tails and the shortening separately. The book was supposed to be out in May, the Shortening in June. The book was supposed to be a gift, it isn't anymore.
    Well, when the book was pushed back, that screwed things up for me. I only placed them as separate orders to get the book in time for Mouse's birthday. I tried to contact the retailer to see about combining the shipping and refunding the difference. The site said I should hear back usually within 24 hours. No e-mail after the first. No reply after the second. Placed the third today.
    I am so far, unimpressed with their sites customer service. I saw this thread, and at least there are some responses here, but as I can tell from other posters, ookoodook seems to have a problem answering their e-mails through their own website. Here's hoping.

  27. - Top - End - #177
    Ogre in the Playground
     
    FujinAkari's Avatar

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    Default Re: Ordering Issues from APE Games

    If you scroll up slightly you'll see they're at Origins this week, so they likely won't be in the office to receive your email until Monday :)

    Quote Originally Posted by kingpain View Post
    I am so far, unimpressed with their sites customer service. I saw this thread, and at least there are some responses here, but as I can tell from other posters, ookoodook seems to have a problem answering their e-mails through their own website. Here's hoping.
    This is probably the furthest thing from the truth I have ever read. Ookadook has some of the best customer service I have ever seen from a 1-person company :p

    ((Ok, so I have no idea how many people work there, but I know it isn't many!))
    Last edited by FujinAkari; 2011-06-25 at 01:10 AM.
    Official Incense Aroma Specialist for the Vaarsuvius Fan Club!

    English isn't my primary language, so please let me know if something I'm saying doesn't make sense!
    Quote Originally Posted by The Giant View Post
    Thank you, FujinAkari.
    ThePhantasm's awesometacular post

  28. - Top - End - #178
    Pixie in the Playground
     
    BlackDragon

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    Default Re: Ordering Issues from APE Games

    Origins notwithstanding, my e-mail went out before their post. A delay is a delay, and delays happen, it's true. That being said, if a company does not have a reliable way to interact with their customers, then their customer service is lacking, or in better words, sub-par. Perhaps they are forthcoming and personable when they deal with you, but so far, when complaining or seeking answers from their website the common thread seems to be of slow response time.

    Are their products worthwhile? Yes, indubitably. I have all the OOTS books and the game. T-shirt wise, the screen printing is still not as good as other sites such as Think Geek, but I still wear them as they are my favorite gifts from my gaming group. I have never had a problem with the condition of my purchases, and have also received them promptly. These are all separate areas. The one I believe needs work would be their customer service.

  29. - Top - End - #179
    Pixie in the Playground
     
    BlackDragon

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    Default Re: Ordering Issues from APE Games

    Well, I received a reply, and as expected, as polite as they could be. They are willing to combine the order, but now the Shortening isn't expected to ship until sometime in August. Two months after it was said to ship. Sigh. Sadly, the website does not have this update posted...yet.

    Thank you Kevin for getting in touch with me, I appreciate it.

  30. - Top - End - #180
    APE Games in the Playground
     
    apegamer's Avatar

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    Default Re: Ordering Issues from APE Games

    I'll post replies here and on Ookoodook.com's homepage as I get more information.

    It's true, we've been at Origins since Tuesday and have been working the booth all day and running events all night. That left us little time for email.

    At this point all I can say is that you have patience. Yes, the book and the games are delayed from their original date and I apologize for that.

    We got production sets of the OOTS games back and found that they weren't right. They're working to correct the issue and the games should leave the printer next week. That will put them in the U.S. sometime during the first week in August.

    I learned an important lesson about pre-orders, and we'll probably not be doing them again anytime soon.
    Owner of APE Games.

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