Help With A Windows 10 Issue

**Arcane_Secrets** · 2018-08-11, 05:37 PM (ISO 8601)

I have an HP computer running Windows 10 purchased nearly three weeks ago. The problem that it has is that-regardless of the browser that I'm using (and I've used Firefox, Edge, and Chrome, all with their most recent updates) it randomly crashes the entire computer whenever I try and watch Youtube. Watching videos otherwise isn't troublesome at all and I've tried playing Starcraft II on it with no issues as well.

I already did some research and found that this was a fairly common problem, but none of the solutions I've found are addressing this. I've turned Hardware Acceleration off in both Firefox and Chrome, my video drivers are updated when I checked this, and I don't have Shockwave or Flash installed I think.

Please help. Thanks in advance.

**Peelee** · 2018-08-11, 11:57 PM (ISO 8601)

Do you have any links to the problem being identified? I'd like to give those a quick once over, if you don't mind.

**Arcane_Secrets** · 2018-08-14, 11:34 AM (ISO 8601)

Originally Posted by Peelee

Do you have any links to the problem being identified? I'd like to give those a quick once over, if you don't mind.

Will this help, or are you looking more for links with registry information as well?

https://answers.microsoft.com/en-us/...b-cf83229dae04

(So far) I've downloaded Opera and not had the same trouble, but I've also been limiting my online video watching because I don't want to damage the computer with multiple hard restarts. I also have no trouble playing SC II on the same computer either or personal videos so this very much so seems to be a browser-related issue.

**Peelee** · 2018-08-14, 12:03 PM (ISO 8601)

Originally Posted by Arcane_Secrets

Will this help, or are you looking more for links with registry information as well?

https://answers.microsoft.com/en-us/...b-cf83229dae04

(So far) I've downloaded Opera and not had the same trouble, but I've also been limiting my online video watching because I don't want to damage the computer with multiple hard restarts. I also have no trouble playing SC II on the same computer either or personal videos so this very much so seems to be a browser-related issue.

No, that was fine. I was just feeling lazy and wanted to see what all was recommended (and I assume you've tried) so as to not retread old ground.

I really don't think it's a browser issue, but just in case, try Vivaldi and see if you still have the same issue. I'd be surprised if that fixed it, frankly, but it's free and worst-case scenario is you wasted a few minutes. Other than that, I'm stumped.

Though now that I think about it, is it only through the youtube website, or is it also embedded videos? And can you play other videos, and just not youtube ones? I''; try to give a couple tests below.

Spoiler: Here's the embedded youtube.

Show

And here is a non-youtube video.

Frankly, I got nothin' at this point, and I'm just digging for more information for someone else who may be able to figure it out.

**factotum** · 2018-08-14, 03:34 PM (ISO 8601)

Quick question: do you have the HTML5 player enabled on Youtube? (https://www.youtube.com/html5). If not it would be trying to use Flash to play movies, and we all know what a heap of steaming garbage *that* is.

**Arcane_Secrets** · 2018-08-15, 11:43 AM (ISO 8601)

Originally Posted by factotum

Quick question: do you have the HTML5 player enabled on Youtube? (https://www.youtube.com/html5). If not it would be trying to use Flash to play movies, and we all know what a heap of steaming garbage *that* is.

I think so. How would I tell?

To answer the previous response, I did download Vivaldi and used it to play youtube and so far I haven't had any problems, but I haven't tried any particularly long videos (more than 15 minutes) either.

**factotum** · 2018-08-15, 03:11 PM (ISO 8601)

Originally Posted by Arcane_Secrets

I think so. How would I tell?

Go the link I posted and see if it says that Youtube is using the HTML5 player where possible.

**Arcane_Secrets** · 2018-08-15, 04:28 PM (ISO 8601)

Originally Posted by factotum

Go the link I posted and see if it says that Youtube is using the HTML5 player where possible.

Yes, it says that.

**factotum** · 2018-08-16, 01:33 AM (ISO 8601)

OK, that's not the issue, then, I return you to your regularly scheduled programming.

**Arcane_Secrets** · 2018-08-18, 01:15 AM (ISO 8601)

Originally Posted by factotum

OK, that's not the issue, then, I return you to your regularly scheduled programming.

It took a lot longer for it to crash when it did with other browsers, but it finally crashed with Opera as well and generated an error report. It said:

The computer has rebooted from a bugcheck. The bugcheck was: 0x00000050 (0xfffff80110ac9ff9, 0x0000000000000010, 0xfffff80110ac9ff9, 0x0000000000000002). A dump was saved in: C:\windows\MEMORY.DMP. Report Id: 3c6cd582-2ae7-41c0-b3c9-ba0dca30e9dd.

**factotum** · 2018-08-18, 07:18 AM (ISO 8601)

0x00000050 is PAGE_FAULT_IN_NONPAGED_AREA, which is unfortunately fairly generic. It can be caused by buggy drivers, but you say you've already updated those and aren't using hardware acceleration in the browser. It can *also* be caused by faulty RAM, so what I would try doing next is running the Windows Memory Diagnostic tool and see if that returns any issues.

**Gnoman** · 2018-08-18, 03:20 PM (ISO 8601)

I suspect that you have faulty hardware.

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