edit: ok all cleared up, my package is on it's way to germany, order #6506 joy!
taken from the mail i got:
"[...] I believe I know why you received the multiple confirmation emails.[...] At the time your order shipped, I was manually sending some of the confirmation emails because the automated system was unable to keep up."
Thanks for clearing that (and the stuff i left out) up! <3
Last edited by Dragonclaw23 : 06-29-2007 at 04:39 AM.
Was I the first person to actually get my hands on the books?
I got the first confirmation that my order would ship on Tuesday. Got a knock on the door yesterday (Wednesday) with a box from APE Games. Then got another e-mail last night saying the order had shipped...a bit late, but ok.
Recieved my confirmation email for order #6083 this morning. I'll edit the post when and if I get my package today. I hope I can pay attention during my guilds Karazhan raid tonight!
edit: So no books today, here's to hoping for tommorrow. I'm in Missouri btw, for those keeping track at home.
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Thanks Evil_Pacifist for the Avatar
So I got two emails, pretty self explanitory, APE Games tried to ship to my address, and there was a problem on their end, and so they are shipping it to me again (hopefully with the right address) and are sending a $2 refund for the inconvenience. How is this going to come? Through Paypal or through the actual item shipped?
Ordered all 4 books and got a confirmation e-mail saying they had been shipped (to the UK, order no, 7598).
Got a tracking number and kept checking up every few days.
Checked today to find that they tried to deliver it friday just gone when I was out. The UK post office cant help and no note was left.
What happens now? Tried to e-mail USPS but the form can only be filled in with a valid US postal address (Zip code?).
Will they try to re-deliver of just post it back to the US? If it gets re-delivered then can they do it some time when I'll be in? (weekends would be best).
Happy to pay to have it delivered again but only if I can sort out a time (or they just shove it through the post box / leave a note / tell me where I can pick it up myself - within reason :) ).
When was your order shipped WeAreOuttaHere? Mine has a later order no. than yours and was apparently sent on 29th June - so it's probable several days after yours, but still no sign of it. The usps tracking says nothing more than:
Quote:
The U.S. Postal Service was electronically notified by the shipper on June 29, 2007 to expect your package for mailing. This does not indicate receipt by the USPS or the actual mailing date. Delivery status information will be provided if / when available. Information, if available, is updated every evening. Please check again later.
So, I'm getting a bit worried now that it's been 12 days. Have they tried to deliver it and not left a note? If that happens to me, like it's happened to you, then I WILL NOT be happy to pay for a re-delivery. I would expect a note that provides details on how to arrange free re-delivery or picking it up from a depot somewhere.
Hazelnut, I have the same problem. The usps FAQ says indicates that the message we both got will not be updated until delivery has been made or tried. They also recommend that you use their website to report a lost delivery if needed, but not before 14 days.
I still hope for a successful delivery...
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Avatar by kpenguin, who is gratefully acknowledged!
Got the e-mail from APE saying my order had shipped on the 28th.
I didnt get any note when they tried to deliver it (which seems a bit odd).
Managed to get in touch with APE games from their web site and they seem puzzled as well and say there looking in to it.
Looking through the USPS web site I dont know if they'll try to re-deliver the package or ship it back to the US.
If you have your packages tracking number then you can go to the USPS web site and ask them to notify you of 'Future updates'. I didnt do this but I may have got a bit of a warning if I had (or not, but its worth a try).
Hey, i got a question. On July 7th i got an email from APE saying they had shipped my order (SoD) and it included a USPS customs tracking id.
But ever since, that ID on the USPS site says nothing more then "Status: Electronic Shipping Info Received". What does this mean? We're they just told to expect my package, did they actually receive it and is it on its way now? help :(
Edit: A few replies up i see that this note basically means that they wont change this message until the package has been delivered (or offered for delivery). But how would USPS know about that when the package goes to the Netherlands? Shouldn't it update as soon as it is on a plane out of America?
Also, why would a comic book be sent with Delivery/Signature confirmation (thats what the usps faq says what it means)... All i want is to come back from work some day and find a nice comic book in my mailbox :D I dont have time to sit at home without knowing a day of arrival to sign for it :P
Dont know how USPS tracks orders, but if it has a bar code or something similar on it and they scan it when it moves into the country?
The signature / delivery thing; it helps make sure the package gets there, no sig no delivery, if you can afford it you could probably get almost any thing sent like that.
What exactly happens will depend on exactly how USPS delivers the package in each individual place, I would think they use a local delivery service. Either that or some poor posty in the US just got a large stack of OoTS books for every from the UK to the Netherlands and back again.
I am following up several questions on the GITP forums.
There are a few people in this thread who have questions regarding tracking status and the lack of change in the status. I know it is frustrating, and it actually has my concern as well. I will be making inquiries with the USPS within the next 24 hours on packages that have not changed in tracking status, and I will post an update tomorrow when I have an explanation from them.
My goal has been and continues to be getting the goodness that is OOTS into the customer's hands as quickly as possible without compromising quality. So please know that I am working to get any information that I can about your orders.
If there is anything that requires further assistance other than this issue, please contact me at apegames@sbcglobal.net and I will do my best to help you.
Amy
APE Games Shipping Dept.
Last edited by APEGames Help : 07-13-2007 at 02:14 AM.
Also, why would a comic book be sent with Delivery/Signature confirmation (thats what the usps faq says what it means)... All i want is to come back from work some day and find a nice comic book in my mailbox :D I dont have time to sit at home without knowing a day of arrival to sign for it :P
Delivery/Signature Confirmation is kind of two things lumped into one. We don't require signature confirmation, but the status WILL be updated upon delivery.
Ok, i guess everything is alright then. It's been like 6 days, i know shipping from US -> Europe takes some time trough regular channels (non UPS, DHL, etc). I guess it will drop in one of these days.
Ok, i guess everything is alright then. It's been like 6 days, i know shipping from US -> Europe takes some time trough regular channels (non UPS, DHL, etc). I guess it will drop in one of these days.
I will say that international shipping through USPS is way, way, way, way WAY better than it was last year. Some of you who ordered the OOTS game before the shipping types changes can remember waiting 60-90 days for your order to show up in the mail.
I would like to introduce APEGames Help who'll be posting replies to this forum probably more than I will moving forward, since she's responsible for shipping at APE and knows more about all that than I do. (I'm an executive in the company and therefore have no idea what's happening anywhere.)
The update I currently have is that I will be able to talk with someone on Monday who can answer the questions about status. So for now, I can say that I continue to be excited when people e-mail me to say "IT ARRIVED!!!!" and I continue to wish that MORE of you were able to do just that.
More information Monday....I hope you all have a fantastic weekend!
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