I'm having a weird problem with my Norton internet security, and I was hoping some kindly soul could maybe help me out.
Now why, you may well ask, am I posting the query here instead of some dedicated computer security forum?
Well, I know pathetically little about computers (hence my use of Norton - I know enough to know that it's not the best at what it does, that it's a memory hog and there's similar programs available for free, but
- with Norton, I pay a negligible fee once a year and it then just chugs away quietly in the background, never requiring me to try to understand the mysterious and sinister workings of the magical box known as KOM-PU-TAH), and now I'm all paranoid about visiting unfamiliar web sites in case I'm not adequately protected and I'm not sure where to turn anyway and the google search was unhelpful and I'm panicky and oh my God I've gone cross-eyed!
Anyway, I know from past experience that this forum has plenty of smart folk who know about tech (and who may take pity on a lowly lurker), so for those still reading, here's the issue:
About a week or so ago, a box pops up on my monitor informing me that Norton has a new, free version of itself available for download. It all seems kosker, so I install it, no problems, all well and good.
But now I keep getting a message saying "installation error 3048,3" - Norton can't auto-repair it, and whatever it is seems to be randomly turning off Windows Defender. The failed auto-repair instructed me to go to Norton's Intelligent Updater download page, get a specific exe file, save it to my desktop and run it, which I was about to do, but
- the Smart Screen Filter pops up and tells me that the exe file is not a commonly downloaded program, it has no signature (?) and advised me to delete it...
So I did delete it, but I still get the error message and don't know how to proceed.
So...I guess what I'm asking is:
1) What the flying Hell is
2)Is it a problem or can I ignore it?
3)How would I proceed to fix it?
4)Does this mean that my computer is full of malware and that I should avoid any online transactions?
Any assistance (or point in the direction of such) is most welcome!