He's first confused at first before he realizes he's probably by himself, and so she's addressing him. "I uhm....well ma'am, we off the finest of lingerie and evening wear, we do photography, including, more uh..intimate ones." He tried not to blush as he said all this, gotta be professional and all ya know.
Grills
The noblepony spots the havoc at the ice cream bar. He doesn't spot the cause however. He does spot a new mare though... and the guards. "Officers, what is the problem?"
"Please back away sir, this will all be over in a bit," One of them says to Grills. And now Benson waits for Grif, HalfTangible, and KerfuffleMach2.