OK, well that email didn't show up. But either way, the best way to contact me regarding KS issues is using KS's email system, because it allows me to see your order at the same time as your email. I can't see what reward you pledged for otherwise, and thus can't find your order easily--KS has no "Search Backers" function, I have to look for it by hand.

So message me through that and we'll see what we can do.