Benevolent keylogger for "instant replay" undo of mistakes?

[Aedilred]

Talking down to you would be simply telling you 'no' without bothering to explain why it's a bad idea. They're actually demonstrating good customer service skills by identifying the reasons for the request and suggesting better solutions than the one the customer thinks they want.

"I want to know how to safely amputate my toes so my shoes fit."
"That's not a very good idea considering possible infection and blood loss, and inevitable physical trauma and loss of amenity. You'd be better off just getting a bigger pair of shoes."
"Don't talk down to me; just answer the question I asked!"