Customer Service: Rants, Raves, Back Pats, and Appreciation

[darkrose50]

Oh good lord, I hate BCBS IL. "Tell the automated system the patient's contract number, date of birth, name. Let us read that back to you as you put it in to confirm it. Now, let us tell you the patient's contract number, date of birth, and name."

Imagine that for thirty minutes, and that's their provider line.

I work for an insurance company (not BCBS of IL, I get that though my wife's work) . . . but we use the same phone numbers that customers use . . . it is a nightmare. "We are busy right now please **** off by looking up the information yourself online . . . did you know that you can **** off and call us later (and hopefully forget about it) . . ."

Menu #1 . . . lots of options . . . press 3 for billing
Menu #2 . . . lots of options . . . press 1 for billing
Menu #3 . . . lots of options . . . press 2 for billing . . . then I get billing.