Very, very briefly... I'm reminded of Asimov's The God's Themselves and the implications of finding a jar of plutonium-186.
Oh my goodness, yes. I've met any number of idiots who believed that their degree-of-whatever-kind in [X] granted them authority in completely unrelated fields. And several people with advanced degrees who were idiots even in their own fields of supposed expertise. My first real sign of the potential hollowness of academic advancement was the summer before I started my bachelor's degree, when I saw a doctoral student using a calculator to multiply 2-digit integers by 10 in his lab book.
Mm, I suppose. It depends somewhat on how busy the boss is, and how obvious it should be to me that I ought to be asking some other specific person. If I could reasonably be expected not to know who to ask (and to not have the info myself), the boss shouldn't react in that kind of way.